"Blue Bonnets o'er the Border"

1. YOUR CONTRACT WITH THE OWNERReiver Motorhome Hire offers motorhomes for hire strictly in accordance with the following terms and conditions. By taking the vehicle the hirer declares to have read, understood and agreed to this document in its entirety. The hirer is therefore legally deemed to have agreed and accepted all of these terms and conditions and agrees to abide by them. Please read this agreement carefully. Please note that Reiver Motorhome Hire is acting solely as an Agent for the contract and the contract is between Reiver Motorhome Hire and the Hirer.  2. BOOKING CONFIRMATION AND PAYMENTAn initial payment of £200 is required to confirm the booking, which is non-refundable. A binding contract for the hire will come into existence when Reiver Motorhome Hire issues your booking acceptance. The balance of your hire money is payable six weeks prior to the start date of your hire, or at the time of booking if you book less than six weeks from the start date of your hire. Where you choose to pay by credit card we will make a charge of 3.00% in respect of each payment by credit card. There is no charge for debit cards. Any documentation you are requested to provide by Reiver Motorhome Hire must be received six weeks prior to the start date of your hire or within two days of booking if less than 6 weeks from the start date of your hire. Failure to provide full payment and documents as above will result in the booking being cancelled and the loss of your initial payment. Please note any amendments to a booking, once confirmed, will incur a £20 administration fee.3. CANCELLATIONAll cancellations must be notified in writing to Reiver Motorhome Hire, but please call us immediately to inform us as this will improve the chances of rehiring the motorhome. If cancellation is received more than 6 weeks prior to the commencement of hire, the deposit will be forfeited. All monies due within 6 weeks of departure are payable and all monies received within 6 weeks of the commencement of hire are not refundable except the insurance excess/damage bond, which is refundable provided that no other sums are unpaid by way of deposit or otherwise.Reiver Motorhome Hire reserves the right to cancel hire if, at the commencement of hire the driver’s licence's are invalid or not according to the conditions set out above or if the required documentation is not provided upon request by the vehicle owner. In these circumstances the total hire charge will be forfeited. Hirers are strongly advised to insure against unavoidable cancellation. In the event that it becomes necessary for Reiver Motorhome Hire to cancel a hire whereby the hirer has failed to send to us all documents asked for via the hire reservation form and subsequent reminder letters then in addition to the initial payment being retained by Reiver Motorhome Hire, 60% of the remaining balance is then due to Reiver Motorhome Hire as compensation for loss of revenue. 4. COLLECTION AND DELIVERY TIMESUnless otherwise agreed with Reiver Motorhome Hire, the motorhome will be available on the day of collection from the agreed location between 3.00pm and 6.00pm and must be delivered back to the agreed location by 11.00 am on the last day of hire. Late returns can have a significant impact on the next hire. If you fail to return the your motorhome on time you may be liable to an extra charge at the discretion of the Owner, but typically £50 plus any additional costs incurred by Reiver Motorhome Hire as a result. There are no refunds for motorhomes returned early. Should the late return of the vehicle make us liable for extra costs (e.g. compensation of the next hirer) we reserve the right to pass on these costs to you. Collection or return times which fall outside the dates and times given must be agreed in advance with Reiver Motorhome Hire5. AVAILABILITYOccasionally motorhomes are not available as agreed, which is almost always due to events beyond the motorhome Owner's control (see below). If your booking has to be cancelled (which the motorhome Owner is entitled to do) Reiver Motorhome Hire, will offer you the choice of an alternative motorhome or, if no suitable replacement is available, Reiver Motorhome Hire will provide a full refund of all monies you have paid for your booking. The liability of Reiver Motorhome Hire will be limited to the return of any monies paid by the hirer.Replacement vehicles. If your chosen motor home is not available, Reiver Motorhome Hire reserves the right to offer you another vehicle in its place. This may be of similar size to the vehicle requested or larger, and will be similarly equipped. In this event, the hirer is not liable for higher rental charges. If a smaller vehicle is offered and accepted, the difference in charges will be refunded. If a larger vehicle is offered, Reiver Motorhome hire is not liable for additional expenses e.g. higher ferry charges, fuel costs and road tolls.6. EVENTS BEYOND THE OWNER’S CONTROLUnfortunately, events beyond the motorhome Owner's control occasionally affect bookings. When reference is made to such events in these Conditions of Hire, this means any event(s) or circumstance(s) which the motorhome Owner could not, even with all due care, foresee or avoid. Reiver Motorhome Hire cannot accept responsibility or pay any compensation, costs or expenses where the performance of your contract with the motorhome Owner is prevented or affected or you otherwise suffer any loss or damage as a result of events beyond the motorhome Owner's control. This includes any delays to and/or restrictions to your hire to which you may be subject. However, if your booking has to be cancelled as a result, Reiver Motorhome Hire, will of course offer you the choice of an alternative motorhome (if available) or refund as described above. The liability of Reiver Motorhome Hire will be limited to the return of any monies paid by the hirer.7. SUITABLE PERSONSReiver Motorhome Hire have the right to refuse to hand over a motorhome to any person who, in the reasonable opinion of Reiver Motorhome Hire, as applicable, is not suitable to take charge. In such cases, all hire charges paid will be refunded in full but Reiver Motorhome Hire has no further liability. No one other than the driver(s) named in the insurance proposal form may drive the hired vehicle. 8. PETS We regret we do not allow pets in our motorhomes (with the exception of assistance dogs with prior approval). 9. SMOKING Smoking is strictly prohibited in all our motor homes. 10. BED LINEN AND TOWELSBed linen, pillows and towels are not provided with the motorhome as standard. If you specifically require these items or are travelling from aboard please enquire about availability. 11. RENTAL PERIODYou will have the vehicle for the rental period shown in the agreement. If you do not bring the vehicle back on time you are breaking the conditions of this agreement. You can be charged for every day or part day you have the vehicle after you should have returned it. Until the vehicle is returned you will be charged the daily rate of your hire plus 50%. There are no refunds for motorhomes returned early. 12. YOUR RESPONSIBILITIESa. You must look after the vehicle and the keys to the vehicle. You must always lock the vehicle when you are not using it, and use any security device fitted to or supplied with the vehicle. You must always protect the vehicle against bad weather which can cause damage. You must make sure that you use the correct fuel. You are responsible for any damage to the vehicle caused by hitting low level objects, such as bridges or low branches. b. You must not sell, rent or dispose of the vehicle or any of its parts. You must not give anyone any legal rights over the vehicle. c. You must not let anyone work on the vehicle without the Owner’s permission. If the Owner does give you permission, you will only receive a refund if you have a receipt for the work.d. You must let the Owner know as soon as you become aware of a fault in the vehicle. e. You must bring the vehicle back to the place agreed, at the time agreed and remain responsible for the vehicle until this time. The Owner must see the vehicle to check that it is in good condition. f. You will have to pay for repairs if:   i) The vehicle needs more than our standard valeting (cleaning) see 14b;   ii) You have damaged the vehicle, inside or out (damage will be charged to the hirer in all cases)g. Before you bring back the vehicle you must check that you have not left any personal belongings in the vehicle. h. You must not tamper with the mechanics of the vehicle at any time.i. Any complaints must be received in writing at our registered office (email or fax not included) within 7 days of the vehicle being returned from hire. 13. CONDITIONS FOR USING THE VEHICLEThe vehicle must only be driven by you and any other driver named on the hire insurance policy, or by anyone else we authorise in writing. Anyone driving the vehicle must have a full valid driving licence. You or any other authorised driver will:   Not use the vehicle for hire or reward;   Not use the vehicle for any illegal purpose;   Not use the vehicle for racing, pacemaking, testing the vehicle’s reliability and speed or teaching someone to drive;   Not use the vehicle while under the influence of alcohol or drugs;   Not drive the vehicle outside England, Scotland and Wales, unless we have given you written permission;   Not overload the vehicle;   Not if the vehicle is a commercial vehicle, use it for a purpose for which you need an Owner’s licence if you do not have one.   Not carry more passengers than the seating capacity of the vehicle or allow the vehicle to be overloaded.   Be responsible to Reiver Motorhome Hire for the cost of making good any damage caused to the vehicle caused by improper use.   Understands that he/she is responsible for any fines (including parking fines), which may be incurred during the hire period.   Understands that no claim by the hirer for loss or damage to personal belongings or effects of the hirer or any person or persons will be considered. The hirer will indemnify Reiver Motorhome Hire from any liability.   Understands that any damage to the interior of the vehicle (including cigarette burns) living or cooking equipment will be charged to the hirer in all cases. 14. CHARGESCharges are based on Reiver Motorhome Hire price list at the time of booking. You will be charged for:a. The rental and any other charges we work out according to this agreement. A £50 administration charge will be applied to all damage claims.b. A charge for any loss or damage to the motorhome (even if it is accidental or not your fault) subject to the cover provided by the hire insurance. If the motorhome is not returned in the condition it was collected in with regards to interior cleanliness a £90 standard valeting fee will be charged to the hirer. c. Any charge for loss or damage resulting from you not keeping to condition 12.d. You must empty the toilet cassette at the end of the hire period. There is a £50 charge for un-emptied cassettes. e. A refuelling service charge if you have used, and not replaced, more fuel than was supplied originally. The charge is based on the cost of the fuel plus £20.f. Gas is included, but should you need to replace an empty bottle during the course of your hire, this is your responsibility.g. All fines and costs (including court costs) for parking, traffic or other offences, congestion charges, (including any costs which arise if the vehicle is clamped). You must pay the appropriate authority any fines and costs if and when the authority demands this payment. If you do not, you will be responsible to pay any costs and reasonable administration charges which arise when Reiver Motorhome Hire deals with these matters.h. Any charges arising from Customs and Excise or Immigration Authorities seizing the vehicle, together with a loss-of-income charge while the Owner cannot rent out the vehicle, if and when Reiver Motorhome Hire demand this payment.i. Any published or agreed rates for delivering and collecting the vehicle j. Interest which will be added every day to any amount you do not pay on time, at the rate of 4% a year above the base lending rate of Bank of England from time to time. Value added tax and all other taxes on any of the charges listed above, as appropriate. You are responsible for all charges, even if you have asked someone else to be responsible for them. k. A £50.00 cleaning charge will be payable if the ban on animals has been ignored, all damage however caused by the animals will be charged to the hirer in full.m. If evidence of smoking is discovered, a charge of £150 will be maden. A deposit of £1000.00 is payable against any loss, damage to the motorhome (externally or internally) costs or insurance claims as described in these terms and conditions. You agree that the deposit is payable in full as a condition of hire but you will not have to actually lodge payment with Reiver Motorhome Hire prior to commencement of the hire. Costs will only be taken on return of the hire vehicle in the event of any loss, damage to the motorhome (externally or internally) costs or insurance claims as described in these terms and conditions. In such an event, the cost of the damage is payable to Reiver Motorhome Hire and the amount for the settlement will be paid to the Owner. You accept that Reiver Motorhome Hire is entitled to charge any credit, charge or debit card used by you during the hire transaction for payment of the deposit or any other outstanding charges as per the terms and conditions of hire. o. All charges are subject to final audit.15. THE HIRE INSURANCEThe motorhome is insured for the period of the hire ONLY and a copy of the insurance policy is available from Reiver Motorhome Hire head office on request. By signing the attached form you are accepting the conditions of the hire insurance policy. Fully Comprehensive insurance is included within the hire charge. A late return of the vehicle would incur a traffic offence under the road traffic act. Hirers are advised to take out additional personal holiday insurance. £1250 excess payable by the hirer is applied to all vehicles. We reserve the right to obtain a pre-approval of any amount up to the insurance excess against the drivers’ or hirers’ credit card. 16. WHAT TO DO IF YOU BREAK DOWNNo responsibility can be accepted by Reiver Motorhome Hire for any loss or damage or expense, which occurs as a result of any defect or breakdown. Reiver Motorhome Hire will not be responsible for hotel costs or any other expenses subsequent to a breakdown. The hirer will indemnify Reiver Motorhome Hire from any liability. If you do breakdown you should: Contact the breakdown service that covers the vehicle. Inform your Owner immediately. In the unlikely event of a breakdown, Reiver Motorhome Hire request that the hirer seeks the help of the appropriate breakdown company quoting the registration number of the vehicle. Hirers are only authorised to request repairs up to a value of £50, repairs costing in excess of £50 must first be authorised by the owner PRIOR to the work being undertaken.  17. PERSONAL INSURANCE Hirers are strongly advised to take out personal travel insurance to cover against termination of hire due to the unlikely event of a breakdown. No claims by the hirer will be considered in respect of any loss or damage to personal belongings or effects of the hirer or any person or persons. Reiver Motorhome Hire will not be responsible for hotel costs, losses or any other expenses subsequent to a breakdown. 18. WHAT TO DO IF YOU HAVE AN ACCIDENTNo responsibility can be accepted by Reiver Motorhome Hire for any loss or damage or expense, which occurs as a result of any accident. If you have an accident you must not admit responsibility. You should get the names and addresses of everyone involved, including witnesses. You should also: Make the vehicle secure. Tell the police straight away, if anyone is injured or there is a disagreement over who is responsible; and Contact your Owner immediately. You must produce an accident report sending one copy to Reiver Motorhome Hire head office. 19. WINDSCREENS,TYRES AND AWNINGSYou are responsible for any damage to windscreens and windows, punctures or other damage to tyres during the period of the hire. Where possible it should be repaired or replaced as appropriate and paid for by you at the time. You should contact the Owner to seek instructions before carrying out the repair. Failing this, an amount will be deducted from your deposit against damages for the cost of the repairs. You are also liable for any damage above cab height and for any damage to awnings. 20. PARKINGThe hirer may park free of charge and at his/her own risk one car at the Owners premises. 21. DRIVING LICENSES.Drivers must be over 25 and under 74 years of age and have held a domestic driving licence for at least 3 years. In certain circumstances the lower age limit can be reduced to 23, (Further details obtainable from Reiver Motorhome Hire). The licence must be unendorsed (except for speeding and parking offences) and must be produced at the time of collecting the vehicle. Visitors from abroad must hold a current international driving permit or licence. 2 Forms of proof of identity (including photo such as a passport) must be produced by all hirers at the start of the hire i.e.: Utility bills, Bank statements or Credit Card statements. Mobile phone bills are not acceptable. 22. INFORMATIONIf you break the agreement we can give the information you have provided to credit reference agencies, the Driver and Vehicle Licensing Authority (DVLA), debt collectors and any other relevant organisation. We can also give this information to the British Vehicle Rental and Leasing Association (BVRLA), who can pass it on to any of its members for any purpose stated in the Data Protection Act 1998.23. ENDING THE AGREEMENTa. If you are a consumer we will end this agreement straight away if we find out that your belongings have been taken away from you to pay off your debts, or a receiving order has been made against you. We will also end this agreement if you do not meet any of the conditions of this agreement.b. If you are a company, we will end this agreement straight away if: You go into liquidation; You call a meeting of creditors; We find out that your goods have been taken away from you until you pay off your debts; You do not meet any of the conditions of this agreement. If we end the agreement if will not affect our right to receive any money we are owed under the conditions of this agreement. We can also claim extra costs from you if you do not meet any of the conditions of this agreement. We can repossess the vehicle and charge you if we do this. 24. GOVERNING LAWThis agreement is governed by the laws of England and Wales. Any dispute may be settled in the courts of that country. Reiver Motorhome Hire reserve the right to alter or add to these terms and conditions at any given time.